Order Management
Our Customer Service teams worldwide are dedicated to providing prompt and efficient support to our customers and setting the standard for world class service.
You can contact the Customer Service Teams indicated below to request a quote, to set up contracts, to place an order, or request status on an existing order.
In countries where Cepheid's products are sold through a distributor, your request will be routed to the appropriate Cepheid partner for follow up locally.
Africa
Northern & Western Africa
Cepheid Europe
Phone: +33 (0) 563 82 53 26
Email: orderinternational@cepheid.com
(Algeria, Benin, Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Cote d'Ivoire, Equatorial Guinea, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Liberia, Mali, Mauritania, Morocco, Niger, Nigeria, Sao Tome and Principe, Senegal, Sierra Leone, Togo, Tunisia, Western Sahara) |
Southern Africa
Cepheid RSA
Phone: +27 (0) 861 26 79 00
Email: order.sa@cepheid.com
(Botswana, Lesotho, Malawi, Namibia, South Africa, Swaziland, Zambia, Zimbabwe |
Sub-Saharan Africa
Cepheid Europe
Phone: +33 (0) 563 82 53 26
Email: ordersinternational@cepheid.com
(Angola, Burundi, Comoros, Congo (Democratic Republic of the), Congo (Republic of the), Djibouti, Eritrea, Ethiopia, Kenya, Madagascar, Mauritius, Mozambique, Rwanda, Seychelles, Somalia, South Sudan, Tanzania, Uganda) |
Americas
Brazil
Cepheid Brazil
Canada
Cepheid USA
Phone: +1 (888) 838-3222
Email: ordermanagement@cepheid.com
Latin America
Cepheid Europe
Phone: +33 (0) 563 82 53 26
Email: ordersinternational@cepheid.com
(Argentina, Barbados, Belize, Bolivia, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Trinidad and Tobago, Uruguay, Venezuela) |
United States of America
Cepheid USA
Phone: +1 (888) 838-3222
Email: ordermanagement@cepheid.com
Asia Pacific (APAC)
Australia and New Zealand
Cepheid Australia
Australia
Phone: 1800 107 884
Email: CpeheidANZ@cepheid.com
New Zealand
Phone: 0800 001 028
Email: CephedinANZ@cepheid.com
Greater China
Cepheid China
Phone: +86 (0)21-6468 8898
Email: xpert.china@cepheid.com
(China, Mongolia, Taiwan) |
Hong Kong and Macau
Cepheid Hong Kong
Phone: +852-39503324
Email: hk.sales@cepheid.com
Greater India
Cepheid India
Phone: 011-48353000
Email: info-in@cepheid.com
(India, Bangladesh, Bhutan, Maldives, Nepal, Sri Lanka) |
Japan
Beckman Japan
Phone: 0120-228-899 (Toll-Free)
Phone: +81-3-5530-8590 (Outside Japan)
Email: bckkcas@beckman.com
South East Asia
Cepheid Europe
Phone: +33 (0) 563 82 53 26
Email: ordersinternational@cepheid.com
(American Samoa, Cambodia, East Timor, Fiji, Guam, Indonesia, South Korea, Laos, Malaysia, Marshall Islands, Micronesia, Myanmar, North Mariana Islands, Palau, Papua New Guinea, Philippines, Singapore, Solomon Islands, Thailand, Vanuatu, Vietnam) |
Other APAC Countries
Cepheid Europe
Phone: +33 (0) 563 82 53 26
Email: ordersinternational@cepheid.com
(Kiribati, Nauru, Suriname, Tonga, Tuvalu) |
Europe
Benelux
Cepheid Benelux
Phone:
(Belgium) +32 (0) 14 713 913
(Netherlands) +31 (0) 55 526 39 50
Email: orders@cepheidbenelux.com
(Aruba, Belgium, Luxembourg, Netherlands) |
France
Cepheid Europe
Phone: +33 (0) 563 82 53 26
Email: ordersinternational@cepheid.com
Germany
Cepheid Germany
Phone: +49 (0) 69 710 480 0
Email: Kundenservice@cepheideurope.com
Iberia
Cepheid Iberia
Phone:
(Spain) +34 919 906 330
(Portugal)800 913 164
Email: orders.iberia@cepheid.com
(Gibraltar, Portugal, Spain) |
Italy
Cepheid Italy
Phone: +39 02 87223850
Email: ordersitaly@cepheid.com
North East Europe
Cepheid Europe
Phone: +33 (0) 563 82 53 26
Email: ordersinternational@cepheid.com
(Albania, Armenia, Austria, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Georgia, Hungary, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Poland, Romania, Russian Federation, Serbia, Slovakia, Slovenia, Switzerland, Tajikistan, Turkmenistan, Ukraine, Uzbekistan) |
Scandinavia
Cepheid Europe
Phone: +33 (0) 563 82 53 26
Email: ordersinternational@cepheid.com
(Denmark, Iceland, Norway, Sweden) |
United Kingdom, Ireland
Cepheid UK
Phone: +44 (0) 1628 564000
Email: salesuk@cepheid.com
Middle East
Middle East
Cepheid Europe
Phone: +33 (0) 563 82 53 26
Email: ordersinternational@cepheid.com
(Afghanistan, Bahrain, Cyprus, Egypt, Greece, Israel, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Pakistan, Qatar, Saudi Arabia, Turkey, United Arab Emirates, Yemen) |
High Burden Developing Countries (HBDC) Program
Southern Africa
Cepheid RSA
Phone: +27 (0) 861 26 79 00
Email: order.sa@cepheid.com
(Botswana, Lesotho, Malawi, Namibia, South Africa, Swaziland, Zambia, Zimbabwe |
