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Order Management

Our Customer Service teams worldwide are dedicated to providing prompt and efficient support to our customers and setting the standard for world class service.

You can contact the Customer Service Teams indicated below to request a quote, to set up contracts, to place an order, or request status on an existing order.

In countries where Cepheid's products are sold through a distributor, your request will be routed to the appropriate Cepheid partner for follow up locally.

Africa

Northern & Western Africa 

Cepheid Europe

Contact

Phone: +33 (0) 563 82 53 26

Email: orderinternational@cepheid.com

(Algeria, Benin, Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Cote d'Ivoire, Equatorial Guinea, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Liberia, Mali, Mauritania, Morocco, Niger, Nigeria, Sao Tome and Principe, Senegal, Sierra Leone, Togo, Tunisia, Western Sahara)

Southern Africa

Cepheid RSA

Contact

Phone: +27 (0) 861 26 79 00

Email: order.sa@cepheid.com

(Botswana, Lesotho, Malawi, Namibia, South Africa, Swaziland, Zambia, Zimbabwe

Sub-Saharan Africa

Cepheid Europe

Contact

Phone: +33 (0) 563 82 53 26

Email: ordersinternational@cepheid.com

(Angola, Burundi, Comoros, Congo (Democratic Republic of the), Congo (Republic of the), Djibouti, Eritrea, Ethiopia, Kenya, Madagascar, Mauritius, Mozambique, Rwanda, Seychelles, Somalia, South Sudan, Tanzania, Uganda)

Americas

Brazil

Cepheid Brazil

Contact

Phone: +55 11 3524-8383

Email: RFQ.CepheidBrazil@cepheid.com

Canada

Cepheid USA

Contact

Phone: +1 (888) 838-3222

Email: ordermanagement@cepheid.com

Latin America

Cepheid Europe

Contact

Phone: +33 (0) 563 82 53 26

Email: ordersinternational@cepheid.com

(Argentina, Barbados, Belize, Bolivia, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Trinidad and Tobago, Uruguay, Venezuela)

United States of America

Cepheid USA

Contact

Phone: +1 (888) 838-3222

Email: ordermanagement@cepheid.com

Asia Pacific (APAC)

Australia and New Zealand

Cepheid Australia

Contact

Australia

Phone: 1800 107 884

Email: CpeheidANZ@cepheid.com

New Zealand

Phone: 0800 001 028

Email: CephedinANZ@cepheid.com

Greater China

Cepheid China

Contact

Phone: +86 (0)21-6468 8898

Email: xpert.china@cepheid.com

(China, Mongolia, Taiwan)

Hong Kong and Macau

Cepheid Hong Kong

Contact

Phone: +852-39503324

Email: hk.sales@cepheid.com

Greater India

Cepheid India

Contact

Phone: 011-48353000

Email: info-in@cepheid.com

(India, Bangladesh, Bhutan, Maldives, Nepal, Sri Lanka)

Japan

Beckman Japan

Contact

Phone: 0120-228-899 (Toll-Free)

Phone: +81-3-5530-8590 (Outside Japan)

Email: bckkcas@beckman.com

South East Asia

Cepheid Europe

Contact

Phone: +33 (0) 563 82 53 26

Email: ordersinternational@cepheid.com

(American Samoa, Cambodia, East Timor, Fiji, Guam, Indonesia, South Korea, Laos, Malaysia, Marshall Islands, Micronesia, Myanmar, North Mariana Islands, Palau, Papua New Guinea, Philippines, Singapore, Solomon Islands, Thailand, Vanuatu, Vietnam)

Other APAC Countries

Cepheid Europe

Contact

Phone: +33 (0) 563 82 53 26

Email: ordersinternational@cepheid.com

(Kiribati, Nauru, Suriname, Tonga, Tuvalu)

Europe

Benelux

Cepheid Benelux

Contact

Phone:
(Belgium) +32 (0) 14 713 913
(Netherlands) +31 (0) 55 526 39 50

Email: orders@cepheidbenelux.com

(Aruba, Belgium, Luxembourg, Netherlands)

France

Cepheid Europe

Contact

Phone: +33 (0) 563 82 53 26

Email: ordersinternational@cepheid.com

Germany

Cepheid Germany

Contact

Phone: +49 (0) 69 710 480 0 

Email: Kundenservice@cepheideurope.com

Iberia

Cepheid Iberia

Contact

Phone:
(Spain) +34 919 906 330
(Portugal)800 913 164

Email: orders.iberia@cepheid.com

(Gibraltar, Portugal, Spain)

Italy

Cepheid Italy

Contact

Phone: +39 02 87223850

Email: ordersitaly@cepheid.com

North East Europe

Cepheid Europe

Contact

Phone: +33 (0) 563 82 53 26

Email: ordersinternational@cepheid.com

(Albania, Armenia, Austria, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Georgia, Hungary, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Poland, Romania, Russian Federation, Serbia, Slovakia, Slovenia, Switzerland, Tajikistan, Turkmenistan, Ukraine, Uzbekistan)

Scandinavia

Cepheid Europe

Contact

Phone: +33 (0) 563 82 53 26

Email: ordersinternational@cepheid.com

(Denmark, Iceland, Norway, Sweden)

United Kingdom, Ireland

Cepheid UK

Contact

Phone: +44 (0) 1628 564000

Email: salesuk@cepheid.com

Middle East

Middle East

Cepheid Europe

Contact

Phone: +33 (0) 563 82 53 26

Email: ordersinternational@cepheid.com

(Afghanistan, Bahrain, Cyprus, Egypt, Greece, Israel, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Pakistan, Qatar, Saudi Arabia, Turkey, United Arab Emirates, Yemen)

High Burden Developing Countries (HBDC) Program

Southern Africa

Cepheid RSA

Contact

Phone: +27 (0) 861 26 79 00

Email: order.sa@cepheid.com

(Botswana, Lesotho, Malawi, Namibia, South Africa, Swaziland, Zambia, Zimbabwe

All other eligible countries*

Cepheid HBDC

Contact

Phone: +33 (0) 563 82 53 26

Email: ordersinternational@cepheid.com

*Eligible countries

Cepheid HBDC Program covers more than 140 Low and Middle-income countries.

Conditions and eligible countries can be found on the FIND website.


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