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Quick Help
Access a Tailored Support Experience in MyCepheid
- Browse products and purchase online
- View your instruments, service and case history
- Download software updates
- Connect with support agents and help resources
- Access real-time order and shipment info
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Cepheid Cares
Whether navigating a dusty road in Gangtok, India, or crossing a ferry to reach a location near Seattle, the Cepheid Global Care Team stops at nothing to take care of our diagnostic partners. Explore and meet Cepheid’s Global Care Team.
Cepheid Virtual Agent
Agentforce provides fast, reliable, AI‑powered support by answering questions and guiding users to the right information directly within the support chat—simply ask a question and follow the recommended next steps.
Quick Links
Find additional resources with our portals below.
- Enter your kit or lot number to download your specific Certificate of Analysis Certificate of Analysis
- Get a quick update on your order, including orders placed via a third-party vendor - such as non-OEM seller or distributor. Quick Order Check
- Web-downloadable system software upgrades are available on MyCepheid for GeneXpert® systems with touchscreens. Download Software
- Your one-stop shop to easily purchase online, manage orders, track shipments, and get support for your instruments. My Cepheid
- Use the Contact Us page to get routed to the right solution. Contact Us
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