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E-waste Management Policy

We at Cepheid India Pvt. Ltd. believe in providing quality service to our customers without negatively impacting the environment. Cepheid strives to improve environmental performance of its products throughout their life cycle by adopting best in class E-waste management practices.

The Cepheid India recycling program reflects our E-waste management efforts to minimize the impact of our business on the environment.

What is E-waste?

As per the E-Waste (Management) Rules of 2016; which came into force 1st October 2016, E-Waste refers to the electrical and electronic equipment, whole or in part discarded as waste by the consumers, as well as rejects from manufacturing, refurbishment and repair processes. E-waste contains substances that can have adverse effects on the environment as well as on human health.

Often, E-waste comprises of toxic chemicals like lead, cadmium, hexavalent chromium, Polychlorinated Biphenyls (PCBs) and Polybrominated biphenyls (PBBs). If not disposed of in a scientific way, E-waste can have a detrimental impact on the environment and on human health.

General Scheme of Collection and Safe Disposal/ Recycling of Desktops/Laptops by Cepheid India

  • Customers to reach out Cepheid Technical Support by dialling in through the toll-free number 1-800-420-9099 when the laptops or desktops attached to their Cepheid diagnostic products reach end of life (EOL), or part of the product is dysfunctional.
  • Upon request for replacement of a dysfunctional part or part that needs disposal after EOL, Cepheid will instruct their service provider (PISPL or DTDC) to collect the defective or EOL E-waste from the customer’s doorstep and will replace the dysfunctional part with new one, if needed.
  • The dysfunctional part or the E-waste (laptop/desktop) may be delivered to the Cepheid Service centre at Cepheid India Pvt. Ltd., 9th Floor, Tower B, Paras Twins Tower, Golf Course Road, Suncity, Sector-54, Gurugram, Haryana-122002, through courier facilities by the service provider.
  • Post receipt of the dysfunctional part or the E-waste (desktop/laptop) at the Cepheid service centre, the technical team will explore opportunities for repairing, refurbishing and recovering parts of the equipment for potential re-use.
  • If the equipment or its parts cannot be repaired or reused, it will be picked up by authorized E-waste dismantler M/s. Green Recycling Waste management (GRWM) and delivered to their warehouse at J-983, RIICO Industrial Area Chopanki, Bhiwandi, Alwar (Rajasthan) – 301019, who have an agreement with the authorized E-Waste Recycler M/s Naturevolt Recyclers India Pvt Ltd (NRIPL), to pick the E-waste up from GRWM and deliver it to their premises situated at Plot no. 323, Part IV, Sector 24, Faridabad, Haryana in accordance with the requirements mandated under E-waste (Management) Rules, 2016.

For further assistance please contact us on our toll-free number (1-800-420-9099).

Names/address of collection centres, reverse logistic service provider, courier service etc.

Collection Center Cepheid India Private Limited, 9th Floor, Tower B, Paras Twin Towers, Golf Course Road, Sector-54, Gurugram, Haryana-122002
Courier  Service Provider
(DTDC PAN India office address from 28 states along with contact person name and mobile numbers are attached separately in Annexure)

Parekh Integrated Services Private Limited (PISPL) Parekh Prints,1st Floor, IIt Bhatti, Italian Textile compound Goregaon (east), Mumbai-400063, Maharashtra

DTDC channel Partner: Neha Courier Service , C-196/1 , Mayapuri Industrial Area, Phase-2,New Delhi-110064

E-waste Dismantler M/s Green Recycling Waste Management, J-983, RIICO Industrial Area Chopanki, Bhiwadi, Alwar (Rajasthan) - 301019
E-Waste Recycler M/s Naturevolt Recyclers India Pvt Ltd (NRIPL), Plot no. 323, Part IV, Sector 24, Faridabad, Haryana 121002

 

Provision of a toll-free number for consumers to help them in sending their E-waste:     

+1 (800) 420 9099

E-Waste Channelization Flow Chart

Steps for safe movement of E-waste by Cepheid:

  • Cepheid developed Gene expert instrument that comes with laptop/desktop are sold or shipped to customers or retailers;
  • When Cepheid Product reaches its End of Life (EOL), or part of the instrument is dysfunctional, customers reach out Cepheid Technical Support by through the toll free number: 1-800-420-9099
  • Upon receiving a request for the replacement of a dysfunctional part or disposal of E-waste, Cepheid instructs their service provider (PISPL or DTDC) to replace and collect the E-waste from the customer’s door step and replaces the dysfunctional part with a new one, if needed. The dysfunctional part or the E-waste (laptop/desktop) is collected and delivered to the Cepheid Service Centre, 9th Floor, Tower B, Paras Twins Tower, Golf Course Road, Suncity, Sector-54, Gurugram, Haryana-122002 through courier facilities by the service provider (PISPL or DTDC).
    Note: The Cepheid Service provider will collect only laptops/desktops connected with a GeneXpert instrument, as these are only E-waste generated by our products.
  • Post receipt of the dysfunctional part or the E-waste (desktop/laptop) at the Cepheid service centre, the technical team will explore opportunities for repairing, refurbishing, and recovering parts of the equipment for potential re-use.

If the equipment or its parts cannot be repaired or reused, it will be picked up by authorized the E-waste dismantler M/s. Green Recycling Waste management (GRWM) and delivered to their warehouse J-983, RIICO Industrial Area Chopanki, Bhiwandi, Alwar (Rajasthan) – 301019 who have an agreement with the authorized E-Waste Recycler M/s Naturevolt Recyclers India Pvt Ltd (NRIPL), who pick the E-waste from GRWM and deliver to their premises situated at Plot no. 323, Part IV, Sector 24, Faridabad, Haryana in line with requirements mandated under E-waste (Management) Rules, 2016.

Schematic flow chart showing movement of E-waste at various points, starting from collection onwards until it reaches authorized dismantlers.


Annexure: DTDC PAN India office Address from 28 states along with contact person name and phone

SN STATES PRINCIPAL OFFICE ADDRESS CONTACT PERSON CONTACT NUMBER
1 ANDAMAN AND NICOBAR ISLANDS No. 16, Basera, Dean Street, Junglighat, Port Blair - 744103, Andaman and Nikorbar KRISHNA 7044080029
2 ANDHRA PRADESH D.No.12-26/1, Enikepadu, Vijaywada, Krishna, Andhra Pradesh, 521108 RAMA KRISHNA 9346413001
3 ASSAM Near Avtar Complex, Naharani Path, Last Gate, GUWAHATI - 781006 , Assam SHUKANTANU 9435707538
4 BIHAR Plot No 337, Khata 152, National Highway-30, Police Station-Agamkuan ,Ramkrishna Nagar, Jakariyapur Kumhrar , Transport Nagar, Patna, Bihar, 800007 AVINASH 8709663696
5 CHANDIGARH GROUND, 1ST AND 2ND FLOOR, SCO-267, CHANDIGARH APEX, SECTOR-35D, CHANDIGARH, Chandigarh, Chandigarh, 160035 GURPREET 9316586011
6 CHATTISGARH Ridhisiddhi Sadan Agraen Chowk, Opp Deshbandhu, Press Complex, Raipur, Raipur, Chhattisgarh, 492001 AJAY 8839179536
7 NEW DELHI khasra no 16/6, 7 min 14 min 15 min, opposite life center academy school, telephone exchange, Road VPO, samalkha, New Delhi, Delhi, 110037 AJAY BHRDWAJ 9810408837
8 GOA Kamath Tower, Behind KTC Bus Standpatto, Panjim , Goa, North Goa, Goa, 403001 SANTOSHI 9380864366
9 GUJARAT 10, Mill Officers Colony, B/h Old RBI, Near Time of India, Ashram Road, Ahmedabad-380009, Gujrat PANKAJ 9067136988
10 HARYANA SHOP NO- 51,52,53, OLD DELHI ROAD,OPP MARUTI UDHYOG GATE NO.2, GURGAON HARYANA 122015 HARSHIT 9019923112
11 HIMACHAL PRADESH Sood Bhawan, Circular Road, Khasra No.649,Opposite- Mela Ram Petrol Pump, Cart Road, Shimla, Himachal Pradesh, 171003 RAKESH 9805092090
12 JAMMU AND KASHMIR Plot No.86, Sec.4.Railway Road, Nanak Nagar, Jammu, Jammu and Kashmir - 180004 PANKAJ 9018772340
13 JHARKHAND N.534, 5th Main Road, Ranchi, Ranchi, Jharkhand, 834001 SANJAY JHA 7541809038
14 KARNATAKA No.269,Lahari Towers, 1st Main, Albert Victor Road, Chamrajpet, Bangalore-560018(KA) SATYA 9949849464
15 KERALA 2nd Floor, Near KIMS Hospital, Kummanchery Building, Pathadippalam, Changampuzha Nagar PO, Edappally, Ernakulam, Kerala, 682033 SHANKAR 9513878988
16 MADHYA PRADESH Ground Floor, 26, Scheme No 54- PU-3, Commercial Bhamori, AB Road,, Indore, Indore, Madhya Pradesh, 452010 TEJKUMAR 9893744278
17 MAHARASHTRA Plot No.14, Western Express Highway, Nr.Virvani Indl. Estate, Vijayanagar, Dindoshi, Goregaon, Mumbai City, Maharashtra, 400063 SATISH 8451003236
18 ODISHA Plot No 65, Sector-A, Zone-D, Mancheswar Industrial Estate, Bhubaneswar, Odisha, Khordha, Odisha, 751010 SANJAY 7978077179
19 PUDUCHERRY 188/1, Next to Bakia Mahal Mettupalayam Signal, Vazhudavur Road, Muthirapalayam, Pondicherry, Puducherry, 605009 KANAGALA
KSHMIM
7708050153
20 PUNJAB B-XVII/2820/3B, Opp. Atam Park, Jammu Colony, Link Road, Ludhiana, Ludhiana, Punjab, 141003 JYOTI 1615055538
21 RAJASTHAN 256 and 256A, RIICO Indl.Area, Mansarovar, Jaipur, Rajasthan, 302020 LALIT 6366530869
22 SIKKIM major building opposite ITBP gate, metro point, , tadong, gangtok, East Sikkim, Sikkim, 737102 THRITHAN
KAR ROY
6297637203
23 TAMIL NADU B14, Thiru-Vi-Ka Industrial Estate, Guindy, Chennai, Tamil Nadu, 600032 GAYATRI 7358714829
24 TELANGANA H No - 1-11-249/A, Opp Pantaloons, Shyamlal Building, Begumpet, Hyderabad - 560016 ARSHAD 9700818600
25 TRIPURA 44 Hari Ganga Basak Road, Pranab Bhavan, Near Chandana Hotel , Agartala-799001 , Tripura UTTAMDAS 9863050551
26 UTTAR PRADESH A-7, SECTOR - 7, NOIDA, Gautam Buddha Nagar, Uttar Pradesh, 201301 SANGAM 9871113429
27 UTTARAKHAND Plot No-138K, Shri Ram Tower, GMS Road, Mauza Sewlakalan, Dehradun, Uttarakhand, 248001 MANISH 8859751930
28 WEST BENGAL DTDC Bhavan, 404/405, Kaji Nazrul Islam Sarani, VIP Road, Raghunathpur, KOLKATA - 700059 , West Bengal SHANTANU 8420132383
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