Computer FAQ
Q: What is the Operating System user name and password?
A: For a SmartCycler® System, the Windows user name is Cepheid and the password is left blank. For the GeneXpert® System, the Windows user name is GeneXpert and the password is gx
Q: Is the computer warranty transferred when we purchase the system?
A: Yes, when the system is purchased, the warranty from Dell is transferred to the end user.
Q: I am experiencing loss of communication. What could be causing this?
A: There may be many reasons for this to happen. Please contact Cepheid Technical Support and have the following information available:
- Computer Model (desktop or laptop)
- Operating system version
- Is the computer networked? Is it connected to the internet?
- Service tag number of Computer
- Serial number of instrument(s)
- Version of Software
- Version of the Anti-Virus software
- Was the software open when the problem occurred?
- Was a run in progress when the problem occurred?
- What applications were open when the problem occurred?
- Are there any other hardware installed such as a printer? If so, what is the make and model and how is it connected (USB or parallel)?
- How often does this happen?
- Are the computer and instrument plugged into a power strip? Are they on a circuit with many other instruments or sharing a power strip or outlet with large equipment (ex. Freezer, incubator, fume hood, water bath, centrifuge).